Are you in need of support?
We are here for you when you need it
Support cases are reported to our support organization.
Phone+46 (0)36-440 34 25 (8am-5pm non-holiday weekdays)
Email: support@schipt.com (is normally started within 48 hours)
Urgent matters must be reported by phone.
Read our support terms here.
Support during ongoing projects
During an ongoing project, support is included free of charge, provided that the matter falls within the scope of the project. Project-related support issues are reported directly to the responsible consultant.
On-call
The on-call service is open every day, around the clock, for our customers with agreement. The person who recieves your case will ask you to confirm that you accept the terms, before support is granted.
On-call cases are reported to our on-call service.
Phone: 036-440 34 10
Support terms
Support ges till alla våra kunder med eller utan supportavtal. Det måste dock finnas någon form av avtal oss emellan som medför att vi avtalsmässigt har rätt att fakturera ert bolag för utförda tjänster. Om ett sådant finns upprättat i våra system kommer timpriser m.m. automatiskt justeras till gällande priser enligt det avtalet.
Pay and Play - Support terms for customers without a support agreement
- Support is provided on non-holiday weekdays between 8am and 5pm.
- A support fee of 500 SEK is charges upon registration (free for customers with a support agreement).
- Further support handling is billed per started half-hour.
- Urgent matters must always be reported by phone.
- Matters that are only received via email are normally started within 48 hours.
- Don't forget to state the company, name, phone number, email address and a description of the matter when you make a report.
Customers with a written support agreement are referred to that agreement for more information about the support terms that apply. The support agreement applies before the above conditions.
FAQ
Bring – Contact customer service here
DHL – Contact customer service here
DSV – Contact customer service here
PostNord – Beställ här
Schenker – Beställ här
TNT – Contact customer service here
Parcel number series
GS1 kollinummerserie – Kollinummerserie ansöker man om via GS1. Vi brukar rekommendera att man använder ett abonnemang för ”Enstaka nummer”. Man får då en nummerserie på 100.000 kollinummer.
Länkar:
- Bli kund – klicka på ‘Bli kund’ längst upp till höger
- Information om SSCC kollinummerserie
- Information om GS1 företagsprefix
- Prisuppgifter enstaka nummer
Du kan se en lista över alla transportörer vi har koppling till here.
Vi har listat de system vi har integration till here.