- General
- Account & subscription
- Can I try Schipt Online before I get a subscription?
- My account is in test mode. How so I activate it?
- What is meant by "turnover year"?
- How do I upgrade my payment plan?
- How do I downgrade my payment plan?
- What is a delivery unit?
- What happens if I send more delivery units than my payment plan allows?
- I haven't used all the delivery units included in my subscription. Can I get a refund?
- How do I increase the number of users on my payment plan?
- I want to invite more users to my account. How do I do that?
- How do I remove a user?
- What different user roles are there in Schipt Online?
- Where can I find my invoices?
- How do I change email address for the invoice?
- I suspect my invoice is incorrect. Who should I contact?
- How do I cancel my account?
- User guide
- Start here
- What is a carrier template?
- What is a delivery type?
- Can I save delivery addresses?
- How do I cancel a shipment?
- Do Schipt Online help me make the correct transport choice?
- Can I create a copy of a shipment?
- How do I handle returns in Schipt Online?
- What is "end of day" and how does it work?
- What is consolidation and how does it work?
- What is Incoterms and how do I know what to choose?
- Can I send dangerous goods with Schipt Online?
- Where do I find my old shipments?
- Carriers
- Which carriers are available in Schipt Online?
- What is "Other Carrier"?
- Get started with Bring Cargo
- Get started with Bring Parcel
- Get started with Budbee
- Get started with Dachser
- Get started with DB Schenker
- Get started with DHL Freight
- Get started with DHL Freight SP
- Get started with DSV
- Get started with PostNord
- Get started with Other Carrier
- I want to book shipping with a carrier that is not listed in Schipt Online. Will you add more carriers?
- Printing & integration
- What is Schipt Client and why do I need to install it?
- How do I install and setup Schipt Client?
- How do I change which documents can be printed when booking a shipment?
- Can I print all documents in a shipment at the same time?
- How can I reprint a document?
- I can't print shipping documents. What do I do?
- Can I integrate Schipt Online with my ERP / WMS / webshop?
- Support & troubleshooting
- I have forgotten my password. How do I reset it?
- How do I change password?
- I have created an account and completed all the settings. Why can't I book?
- I am missing some functionality in Schipt Online. Can I send a request?
- I want to book shipping with a carrier that is not listed in Schipt Online. Will you add more carriers?
- I can't print shipping documents. What do I do?
- I need support. Who do I contact?
- What is Schipt ID?
My account is in test mode. How so I activate it?
When you create an account in Schipt Online you have the opportunity to test the system free of charge for 30 days. To activate the account permenantly, go to My account > Subscription and choose the payment plan that suits you.
Once you have activated your account, we will contact the account moderator to verify your identity. This verification usually takes 1-3 business days.
Please note that any carrier templates you have created will remain in test mode even after the account is activated. This is to avoid accidentally sending out real bookings before you are ready.
To activate a Carrier Template you go to Settings > Carrier templates, open the template you want to use and disable test mode.
After that, everything is ready for real bookings!
