- General
- Account & subscription
- Can I try Schipt Online before I get a subscription?
- My account is in test mode. How so I activate it?
- What is meant by "turnover year"?
- How do I upgrade my payment plan?
- How do I downgrade my payment plan?
- What is a delivery unit?
- What happens if I send more delivery units than my payment plan allows?
- I haven't used all the delivery units included in my subscription. Can I get a refund?
- How do I increase the number of users on my payment plan?
- I want to invite more users to my account. How do I do that?
- How do I remove a user?
- What different user roles are there in Schipt Online?
- Where can I find my invoices?
- How do I change email address for the invoice?
- I suspect my invoice is incorrect. Who should I contact?
- How do I cancel my account?
- User guide
- Start here
- What is a carrier template?
- What is a delivery type?
- Can I save delivery addresses?
- How do I cancel a shipment?
- Do Schipt Online help me make the correct transport choice?
- Can I create a copy of a shipment?
- How do I handle returns in Schipt Online?
- What is "end of day" and how does it work?
- What is consolidation and how does it work?
- What is Incoterms and how do I know what to choose?
- Can I send dangerous goods with Schipt Online?
- Where do I find my old shipments?
- Carriers
- Which carriers are available in Schipt Online?
- What is "Other Carrier"?
- Get started with Bring Cargo
- Get started with Bring Parcel
- Get started with Budbee
- Get started with Dachser
- Get started with DB Schenker
- Get started with DHL Freight
- Get started with DHL Freight SP
- Get started with DSV
- Get started with PostNord
- Get started with Other Carrier
- I want to book shipping with a carrier that is not listed in Schipt Online. Will you add more carriers?
- Printing & integration
- What is Schipt Client and why do I need to install it?
- How do I install and setup Schipt Client?
- How do I change which documents can be printed when booking a shipment?
- Can I print all documents in a shipment at the same time?
- How can I reprint a document?
- I can't print shipping documents. What do I do?
- Can I integrate Schipt Online with my ERP / WMS / webshop?
- Support & troubleshooting
- I have forgot my password. How do I reset it?
- How do I change password?
- I have created an account and done all the settings. Why can't I book?
- I am missing some functionality in Schipt Online. Can I send a request?
- I want to book shipping with a carrier that is not listed in Schipt Online. Will you add more carriers?
- I can't print shipping documents. What do I do?
- I need support. Who do I contact?
- What is Schipt ID?
I need support. Who do I contact?
Mejl: För supportärenden, kontakta oss på support@schipt.com.
Telefon: Vid akuta ärenden kan du även ringa oss på 036-440 34 25.
För snabbare support – inkludera följande information i ditt mejl:
- En tydlig beskrivning av problemet.
- Eventuella felmeddelanden eller skärmdumpar.
- Schipt ID om ärendet gäller en specifik sändning.
Support terms
- Den support som ingår i Schipt Online regleras enligt våra Terms of use.
- Support utöver det som ingår debiteras löpande per påbörjad halvtimme.
- Vill du teckna ett utökat supportavtal? Kontakta oss på support@schipt.com för en offert.