- General
- Account & subscription
- Can I try Schipt Online before I get a subscription?
- My account is in test mode. How so I activate it?
- What is meant by "turnover year"?
- How do I upgrade my payment plan?
- How do I downgrade my payment plan?
- What is a delivery unit?
- What happens if I send more delivery units than my payment plan allows?
- I haven't used all the delivery units included in my subscription. Can I get a refund?
- How do I increase the number of users on my payment plan?
- I want to invite more users to my account. How do I do that?
- How do I remove a user?
- What different user roles are there in Schipt Online?
- Where can I find my invoices?
- How do I change email address for the invoice?
- I suspect my invoice is incorrect. Who should I contact?
- How do I cancel my account?
- User guide
- Start here
- What is a carrier template?
- What is a delivery type?
- Can I save delivery addresses?
- How do I cancel a shipment?
- Do Schipt Online help me make the correct transport choice?
- Can I create a copy of a shipment?
- How do I handle returns in Schipt Online?
- What is "end of day" and how does it work?
- What is consolidation and how does it work?
- What is Incoterms and how do I know what to choose?
- Can I send dangerous goods with Schipt Online?
- Where do I find my old shipments?
- Carriers
- Which carriers are available in Schipt Online?
- What is "Other Carrier"?
- Get started with Bring Cargo
- Get started with Bring Parcel
- Get started with Budbee
- Get started with Dachser
- Get started with DB Schenker
- Get started with DHL Freight
- Get started with DHL Freight SP
- Get started with DSV
- Get started with PostNord
- Get started with Other Carrier
- I want to book shipping with a carrier that is not listed in Schipt Online. Will you add more carriers?
- Printing & integration
- What is Schipt Client and why do I need to install it?
- How do I install and setup Schipt Client?
- How do I change which documents can be printed when booking a shipment?
- Can I print all documents in a shipment at the same time?
- How can I reprint a document?
- I can't print shipping documents. What do I do?
- Can I integrate Schipt Online with my ERP / WMS / webshop?
- Support & troubleshooting
- I have forgotten my password. How do I reset it?
- How do I change password?
- I have created an account and completed all the settings. Why can't I book?
- I am missing some functionality in Schipt Online. Can I send a request?
- I want to book shipping with a carrier that is not listed in Schipt Online. Will you add more carriers?
- I can't print shipping documents. What do I do?
- I need support. Who do I contact?
- What is Schipt ID?
How do I install and setup Schipt Client?
Follow the steps below to download, install and configure Schipt Client on your computer. Depending on your IT policy, you may need administrator rights to install software on your computer. If your Windows user does not have sufficient rights, please contact your IT department.
- Go to My Account > Profile in Schipt Online.
- Click on the button "Download" under the Schipt Client segment.
- Open the file setup.exe from your downloads folder.
Observe! Start the installation by double clicking the file. It is important that you don't right-click and run as administrator. If administrator rights are required, Windows will prompt you for the administrator username and password during the installation. - Wait while the installation completes.
- During the installation, 3 barcode fonts are also installed. To ensure that Schipt Client can access these, you need to restart your computer.
- When the installation is finished – log in with the same login details as for Schipt Online.
- Go to the tab “Settings”.
- Choose label and laser printers. The printers shown in the list are those installed on your computer. If you are missing the printers you want to use, they must be assigned to your computer. Contact your IT department for assistance if necessary.
- Click on “Send test page” if you want to test that the prints work.
- If you want to integrate your business system or other external system with Schipt Online via file integration this is configured under the tab “Integration”.
- Click on the button with three dots (“…”) to select folders for your integration files (IN/OUT). If you are unsure which folders to choose, please contact your IT department.
Observe! Schipt Online can handle a number of integration formats from many different systems. Identification of formats is done automatically if such a mapping exists. If Schipt does not have a mapping for your partifular system, Schipt Client will tell you under the "Logs" tab. In this case, we ask you to contact support@schipt.com for support. - Go to the tab “App behavior”.
- Check “Start with Windows” for Schipt Client to start automatically (recommended).
- Done! Schipt Client is now installed and ready to use.
Observe: Schipt Client must be running for printouts and integration to work correctly.
